1. Membership and Listing Fees

Membership, registration, and listing fees are generally non-refundable once a business profile has been reviewed, approved, published, or activated.

2. Duplicate Payments

If a user is charged more than once for the same service due to a technical error, the duplicate amount will be refunded after verification.

3. Failed Services

If payment has been successfully completed but the purchased service cannot be provided due to a technical issue caused solely by the Platform, we may, at our discretion:

• Provide the service at a later date; or
• Issue a partial or full refund.

4. Event Registrations

For community events, workshops, seminars, or networking programs:

• Event-specific refund terms may apply.
• Cancellation policies will be communicated during registration.

5. Refund Request Process

Refund requests must be submitted within 7 days of payment by contacting:

Email: [Insert Email]

Requests should include:

• Full Name
• Registered Email Address
• Payment Reference Number
• Reason for Request

6. Processing Time

Approved refunds will generally be processed within 7–14 business days, subject to payment provider timelines.

7. Final Decision

The Platform reserves the right to evaluate refund requests on a case-by-case basis and make a final decision in accordance with this Policy and applicable laws.

Our goal is always to act fairly, reasonably, and in the best interests of the community while ensuring the long-term sustainability of the Platform.